Refund Policy

Last Updated: June 15, 2023

At InvestPro Trading Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines our guidelines for refunds of course purchases.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 14 days of the course purchase date
• You must have completed less than 30% of the course content
• You must provide a valid reason for requesting the refund
• The course must have been purchased directly from our website (investpro-course.com)

2. Refund Process

3. Refund Processing Time

Upon receiving your refund request, we will:

• Review your request within 3 business days
• Notify you of our decision via email
• If approved, process your refund within 5-10 business days

Please note that while we process refunds promptly on our end, it may take an additional 5-10 business days for the refund to appear on your account statement, depending on your payment method and financial institution.

4. Refund Methods

Refunds will be issued using the same method of payment that was used for the purchase:

• Credit/Debit Card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Bank transfers will be refunded to the originating bank account

If the original payment method is no longer available or valid, we may contact you to arrange an alternative refund method.

5. Non-Refundable Items

The following items or circumstances are not eligible for refunds:

• Course bundles or packages marked as "non-refundable" at the time of purchase
• Courses where you have completed more than 30% of the content
• Downloadable materials, templates, or resources that have already been downloaded
• Refund requests submitted after the 14-day satisfaction guarantee period has expired
• Courses purchased through third-party platforms or resellers (please refer to their respective refund policies)

6. Special Circumstances

We understand that exceptional circumstances may occur. If you experience any of the following issues, please contact us directly as special consideration may be given:

• Technical issues that prevent you from accessing the course content (must be reported within 7 days of discovery)
• Course content significantly differs from the description or advertised curriculum
• Medical emergencies that prevent course completion (documentation may be required)

Each case will be reviewed individually, and decisions will be made at the discretion of InvestPro Trading Academy management.

7. Partial Refunds

In certain cases, we may offer partial refunds if:

• You have completed between 30% and 50% of the course but are unsatisfied with the content
• You purchased a course bundle and wish to keep some courses but return others
• Technical issues affected only a portion of your learning experience

The amount of partial refunds will be determined based on the percentage of content accessed, value of individual courses within a bundle, or other relevant factors.

8. Promotional or Discounted Purchases

Courses purchased during promotional periods or with special discount codes may be subject to modified refund terms, which will be clearly communicated at the time of purchase. Generally:

• Courses purchased with discounts greater than 50% may be eligible for store credit rather than monetary refunds
• Limited-time promotional offers may have shortened refund windows

9. Cancellation of Subscription Plans

For subscription-based services:

• Monthly subscriptions can be canceled at any time; no refunds are provided for the current billing period
• Annual subscriptions may be eligible for a prorated refund if canceled within 30 days of purchase
• To cancel a subscription, log into your account and select "Manage Subscriptions" from your account dashboard

10. Abuse Prevention

To maintain the integrity of our refund policy, we monitor refund patterns and reserve the right to:

• Deny refunds to users with a history of excessive refund requests
• Ban accounts that show patterns of abuse, such as repeatedly purchasing and refunding courses
• Require additional verification for refund requests that trigger our fraud detection systems